ClexaCon Virtual 2021 FAQ

ClexaCon Virtual – Frequently Asked Questions

Important Information

Before joining the virtual event, please check the following:

  • That you have a solid, stable internet connection
  • That your microphone and camera are functioning proper

ClexaCon is not responsible if your internet drops out, slows, or glitches during the event or if any of your hardware malfunctions during the event.

No refunds will be given if you miss a scheduled event for any reason. 

If you are removed from an event due to inappropriate behavior you will not receive a refund.

ASL Requests

ASL Interpreters will be available for panels and fan interaction events by request. Please answer “yes” to the “ASL Interpreter Requested” question when registering for the event, and “yes” to requesting an ASL interpreter when purchasing any fan interaction add-ons. 

If you would like an ASL interpreter please complete our request form (link) at least 24 hours before the start of the event.

Please email support@clexacon.com if you have any accessibility questions or if you require ASL.

 

Livestream FAQ

How do I register for the event?

Register for the event here

Can I get a ticket just for one day?

We are only offering a full-event ticket for this event. 

How do I access the livestream?

Once registered, log on and enjoy the con! 

Can I view the livestream panels and events after they have been streamed live?

If you purchase a ticket for the virtual event you will be able to watch and re-watch all content for 2 weeks after the close of the event. Content will not be made available for non-ticket holders.

Can I record or screen grab any parts of the event?

Recording of the event is not allowed for any purpose. Please respect the guests and speakers in attendance and refrain from recording any part of the event against their wishes. 

Where can I find a schedule for the event?

The schedule can be viewed here

Where can I see a list of guests?

Our list of guests and speakers is available here.

 

Virtual 1-on-1 (meet & greet) FAQ

What is a virtual 1-on-1?

A virtual 1-on-1 is a personal video chat between you and the guest of your choice. A one-on-one chat lasts for 3 minutes.

How does a virtual 1-on-1 work? 

You’ll be scheduled for a window of time for your session. At least 10 minutes before your session you should enter the waiting room. When it is your turn a ClexaCon staff member will add you to the room with the guest. You’ll have three minutes to chat with the guest before you’ll leave the room. Please note that if you are inappropriate in any way during the 1-on-1 you will be removed without refund. Please be respectful at all times. 

How many people can join the 1-on-1?

The virtual 1-on-1 is for one attendee (you!) and the guest/s. It cannot be shared by multiple people. If you have accessibility needs or questions, please contact us at: support@clexacon.com 

How much time do I get with a guest in a 1-on-1 fan interaction?

Each 1-on-1 session is for 3 minutes.

Can I buy more than one to get a longer time with the guest?

Yes! You can purchase up to three 1-on-1’s with one guest. We’ll schedule you for back to back sessions so that you can have one extended session.

Can I get a selfie with a guest?

Yes, as an additional purchase. A selfie can be added to your 1-on-1 session. Please see the Virtual Photo Op section below. 

Where do I go to access my 1-on-1?

Follow the link in your registration email. 

Will I get a copy of the 1-on-1 video after the event?

You will be able to purchase the video recording from some guests. Other guests will not be participating in this option. Please check individual options for each guest.

Can I share the 1-on-1 on social media or anywhere else?

Recording of the event is not allowed for any purpose. Please respect the guests and refrain from recording any part of the event, including 1-on-1s, against their wishes. 

When do I receive my time? Why can’t you give me an exact time and day?

Guest appearance days can be viewed on our Featured Guests page. Your estimated time will be sent to you at least 3 days before the event, or closer to the event for last-minute purchases.

 

Virtual Photo Op (Snapshot?)  FAQ

What is a virtual photo op?

A virtual photo op is a digital selfie of you and the guest. You’ll both pose for a photo and we’ll send you a digital copy. 

Do I need a virtual photo op as well as a 1-on-1?

The virtual photo op can be purchased separately if you’d prefer not to have a 1-on-1 or it can be added to a 1-on-1. 

Can I buy multiple photo ops?

Yes. You can purchase multiple photo ops with each guest so that you can have multiple poses. If you’d like to have a conversation with a guest though please purchase a 1-on-1 instead.

 

Virtual Recording FAQ

This is a recording of the virtual 1-on-1 for you to keep. This should be purchased in addition to the 1-on-1.

 

Autograph FAQ

Absentee autographs will not be offered at this event.