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Don’t miss the chance to have your photo taken with your favorite celebrity! Get a professional portrait with an individual star or a group of actors from your favorite TV show or movie. Each Photo Op includes a glossy 8″ x 10″ print and the option to purchase a digital copy.
Your Photo Op will become a prized possession of the “only-thing-I-would-save-in-a-fire” variety. Say cheese!
Photo Ops will be available for purchase online and will also be available at the convention for all guests.
Photo Ops Dos and Don’ts:
- Do arrive at the Photo Op Check-In 15 minutes before your session.
- Don’t be late! You may miss your session, and no refunds will be given.
- Do print on paper your QR code before attending the event.
- Don’t be nervous! Photo Ops can go by quickly, and now’s your chance to quickly say, “Hi! Love you, love your work!”
- Do be respectful toward our celebrity guests. Inappropriate or rude behavior will not be tolerated.
- Don’t bring gifts for the celebrities.
- Do represent your fandom! Cosplay and sharp dressing is welcome.
- Do bring props to your Photo Op!
- Don’t ask for autographs in the Photo Op Area.
- Do be patient and follow directions given by Photo staff and volunteers.
- Do share your Photo Op on social media and tag us! Use the official hashtag #ClexaCon2019
- Don’t forget to smile!
How many people can be in one photo op?
You can have up to 4 people in a single photo op with a single ticket. If you want to have 5 or 6 people in one photo op you’ll need to purchase an additional ticket. If you’d like to have more than 6 people in one photo op please see a photo op staff member on site.
If I purchase a Heda or Lextra VIP pass that includes a photo op, can a non-VIP ticket holder take a photo with me?
Yes! You can have up to 4 people in a single photo op with a single ticket and you are welcome to choose who those people are. Everyone in the photo must have a valid pass to be at ClexaCon 2020 but it doesn’t matter whether it’s a standard or VIP pass.
I don’t like how I look in my photo. Can I get it retaken?
If you are unhappy with your photo please be sure to see a photo op area staff member BEFORE leaving the photo op area. Re-takes will will be offered if your eyes are closed in the picture or there is a misprint of your photo. The photographer will try to catch things like closed eyes before you leave the photo op booth. If we do miss catching your closed eyes please let us know immediately on picking up your photo so we can get you back into the booth before the talent leaves. Once the talent has left the photo area, they will not return for retakes and we will not be able to refund your purchase so please check your photo carefully before leaving the photo pick-up area.
Can I get a refund?
There are no refunds available if you miss your photo op or change your mind however if a guest cancels their appearance you will be able to either change to another photo op or get a full refund. Please double check the photo op schedule to make sure you are aware of when your photo op will be taking place.
Will photo op tickets be available for purchase at the convention?
If photo ops do not sell out in advance they will be available for purchase at the convention. Please check at the photo sales desk for availability. Digital downloads and reprints will be available at the convention
Can I get an autograph from the celebrity?
You aren’t able to get an autograph at the photo op area however most celebrities will be offering autographs throughout the convention. Please see the autograph page on the website for more information or look for the autograph tables at the convention. Please be advised that if you ask for an autograph during a photo op you may be removed from the photo op area without a refund.
How much time will I get with the guest/s?
Photo ops move quickly and are not meant as a meet & greet. Out of fairness to everyone, conversation with the talent, aside from a quick hello, is discouraged. The autograph area or a meet and greet is a much better place to have a longer conversation.
Where do I got for my photo op?
There will be a photo op booth located inside the convention space. Please follow signage or refer to the convention map. ClexaCon staff and volunteers will also be able to guide you to the location. Please arrive prior to your photo op start time and be sure to bring a printed ticket or have your ticket pulled up on a mobile device ready to be scanned.
Am I able to give gifts to the celebrities?
Due to security considerations and guest concerns we do not allow you to give gifts to guests at the photo op area.
What happens if I’m unable to make my scheduled photo op time? Can I get a refund?
Unfortunately no refunds are available. If you know that you will need to miss your photo op or are unable to make your scheduled time, you are able to transfer your ticket to someone else or choose another photo op. Please note, this is only available BEFORE your scheduled photo op. If you miss the photo op due to being late, there are no refunds. Please visit the photo sales desk BEFORE your scheduled photo op to make an alternative arrangement.
You can also email [email protected] before the event to request changes. Please provide your order number and which photo op you would like to change to. If there is a difference in cost you will be prompted to pay the difference.
When will I receive my photo?
Photos are available typically within a minute or two of your photo op. In the event of technical difficulties, please allow additional time for your photo to be ready. If there are any delays we will announce when photos are ready for pickup.
How many copies of my photo do I get?
Included in your purchase is one (1) 8×10 photo. You are able to purchase extra copies at a cost of $10 each. These can be purchased in advance online or at the photo sales desk at the event. Additional printed copies are not available after the close of an event, however digital copies may be available for download.
What exactly am I paying for?
When you purchase a celebrity photo op you’ll get to take a photo with the celebrity or celebrities of your choice and you’ll get one 8×10 photo of yourself with the celebrity. Plan your pose and be ready to capture a memory you’ll always cherish! You also have the option to purchase additional prints or a digital copy of the photo.
Please remember that photo ops move quickly and aren’t a good place to have a conversation with a celebrity. We need to keep lines moving to make sure that everyone has the opportunity to take a photo in a limited amount of time and so that guests are able to be on time to panels and their other commitments.
Do I receive a ticket in the mail or via email? What proof do I need to bring to the event to show that I’ve paid for my photo op?
If you purchase your ticket online you will receive an email confirmation. A PDF file is attached to the email confirmation and there will be a barcode or QR code on the PDF. You can present a printed copy of the ticket or present the ticket on a mobile device. If you choose to show the ticket on your mobile device please be sure that you can access the ticket and that the brightness is set to high. If you are concerned that your phone battery might die or that you’ll have any signal issues please consider bringing a printed copy of your ticket. If we can’t scan your ticket you will not be able to do your photo op.