Frequently Asked Questions
Below is a list of our most frequently asked questions. If you have an inquiry that is not included in this list, please feel free to contact us at [email protected] for more information.
Why is the convention named ClexaCon?
ClexaCon is named after two iconic LGBTQ characters, Clarke and Lexa from the CW’s The 100. The storyline inspired fans to push for positive representation in the media and raised over $160K for The Trevor Project, a nonprofit organization supporting LGBTQ youth. While Clexa serves as the inspiration behind ClexaCon, we are a multi-fandom event celebrating many ships, past and present, throughout TV and film.
I’m not a LGBTQ+ woman, can I still attend?
Absolutely! Everyone is welcome! You do not have to identify as LGBTQ+ or even as a woman. Anyone and everyone should attend ClexaCon! We strive to make ClexaCon a safe and welcoming space for everyone within the LGBTQ+ family and our allies who wish to support us.
I won’t be able to attend but would like to support the convention, what can I do?
Thank you for all of the support you have given us. Please continue to spread the word about ClexaCon. If you would like to support the convention in other ways, please consider becoming a donor or volunteering your time and skills. ClexaCon is a large event run by a small and dedicated team. We appreciate all of the support you can offer!
Will there be gender neutral bathrooms?
Yes! There will be bathrooms designated as gender-neutral.
Will there be security?
ClexaCon will provide security guards and take all precautionary measures to ensure the safety of all attendees. This will include ID checks and tagging of any cosplay weapons. We strongly discourage bringing any over-sized bags or duffles as they may be subject to search.
Can I attend ClexaCon if I am under the age of 18?
Yes! However, you will have to have someone purchase your ticket for you. Please note that ClexaCon recommends all individuals under the age of 18 attend with an adult; everyone 14 and under MUST be accompanied by an adult while at the convention. Children aged 12 and under do not need a ticket to attend ClexaCon.
Does ClexaCon have an anti-harassment policy?
YES. ClexaCon is committed to providing a safe and fun experience for all attendees, exhibitors, guests, and staff. As such, all are entitled to respectful treatment at our convention and associated events. ClexaCon will NOT tolerate inappropriate behavior of any kind, including but not limited to harassment because of age, disability, marital status, race or color, national origin, religion, sex, sexual orientation, or gender identity.
Any threatening behavior toward guests, staff, volunteers, or attendees with the intent to harass, annoy, alarm, abuse, torment, or embarrass another is unacceptable and grounds for removal from the convention without a refund. If unacceptable behavior continues local authorities will be contacted and criminal charges may follow.
Any behavior that violates this policy during the lead-up to the convention, whether in person or online, will also be considered grounds for being barred from attending the convention. Tickets will not be refunded if voided for this reason.
Anyone who sees or feels that their experience is being compromised due to unacceptable or questionable behavior is encouraged to speak with ClexaCon staff immediately with any concerns for appropriate action. ClexaCon staff can be located in the registration area and throughout the show floor or by email at [email protected]
Are there rules or restrictions for the convention?
Yes, please note the following:
- Badges must be worn at all times and must be presented upon request by ClexaCon staff or security
- Bags and backpacks are allowed, but will be subject to search
- No pets allowed except for service animals
- No smoking, including traditional cigarettes, pipes, cigars, e-cigarettes and vaping products
- Over-sized strollers, rolling luggage, hand trolleys, and carts are prohibited for safety reasons
- Photography is prohibited (Tripods are prohibited at the event at all times) during autograph sessions, photo-op sessions, meet & greets and Cocktails for Change
- Vending is prohibited unless you are a registered vendor or exhibitor
- Since the venue where ClexaCon will be held is private property, soliciting at the convention without permission is illegal and doing so will result in being asked to leave
- ClexaCon will not be responsible for lost, stolen, or damaged property, or for injuries sustained during the course of the convention
- Excessive or underage alcohol use, drug use, harassment, the carrying of firearms or any other illegal activity will result in being asked to leave ClexaCon and face possible arrest
- Harassing or offensive behavior will not be tolerated and will be grounds for immediate removal from the convention without refund. Please report such behavior to ClexaCon staff or security immediately
Can I bring food and drink to the venue?
Food and drinks for your own personal consumption will be permitted inside the venue. Refillable water bottles are encouraged, as we will have water stations available around the convention floor. Please refrain from bringing in large amounts of food into venue.
Do I need to bring a photo ID?
Yes! There will be bars on the convention floor. IDs will be checked at the bars as well as at all events that serve alcohol.
Is there a lost and found at the convention?
Please see the registration desk for lost and found. You can find first-aid here as well.
How do I buy things at the convention? Do vendors only take cash or can I pay with a credit card?
Most exhibitors take cash. Credit card payments will be accepted depending on the exhibitor. Be sure to ask what forms of payment they accept before agreeing to any purchases.
Are fans allowed to wear costumes at the convention?
Absolutely. In fact, it is encouraged!
Can I re-enter the convention if I leave?
Yes you can. Please keep in mind that for capacity reasons, the Fire Marshal might institute a ‘one in, one out’ policy. If certain areas of the convention are deemed too crowded by the Fire Marshal, you may have to wait to re-enter.
I am a member of the press. How can I receive a press pass?
Please check back for information on our application.
What do I do if I have tickets from ClexaCon 2020?
For anyone who opted to keep their ClexaCon 2020 purchases and use them at a future ClexaCon, your admission is guaranteed at the ticket level you originally purchased in 2020 for the ClexaCon you wish to attend. Thank you so much for your continued support and for being part of our wonderful and vibrant community! We wouldn’t be here without you! Please follow this link and complete the form to let us know when you would like to redeem your original purchase!
Can I get a refund for my 2020 pass(es)?
We opened up a refund request window in September of 2020 for the event cancelled due to the pandemic outbreak. All requests made during that window of time have been refunded. If you still have a pass, you will be able to redeem that pass until the end of 2023. Just go to this form to complete the survey and let us know which event you’d like to use your ticket for.
Do you expect ClexaCon tickets to sell out?
All VIP tickets for ClexaCon 2019 sold out in under thirty minutes, so if you’re looking for those perks we suggest you plan to buy tickets as soon as they go on sale. Purchasing your tickets in advance will secure your place at the convention.
Are tickets transferable?
Yes. You may transfer your ticket to a friend or sell your ticket. Be advised, that buying and selling outside of our ticketing platform is done at your own risk and ClexaCon is not responsible if you purchase a counterfeit ticket or one that has already been scanned. The safest option is to transfer tickets through our official ticketing service.
Do you offer refunds?
All ticket sales are final. There are no refunds. Tickets can however be transferred to other people.
Can I buy admission at the door or do I have to buy them in advance?
If the event does not sell out online you will be able to purchase tickets at the door.
Where can I pick up my badge?
Anyone who has been to a convention probably has horror stories about badge pick-up lines that usually involve hours of stress, boredom and more boredom. At ClexaCon, we like to do things a little differently. Attendees are invited to join us at our official badge pickup party where you can not only get your all-important convention badge, but have a few drinks, meet old friends, new friends and friends you haven’t met yet. Don’t worry, if you miss the badge pick-up party, you can still pick up your badge at the convention registration desk.
If I lose my badge at the con, can I get a replacement?
Unfortunately we cannot give replacement badges so please keep it safe!