Unfortunately no refunds are available. If you know that you will need to miss your photo op or are unable to make your scheduled time, you are able to transfer your ticket to someone else or choose another photo op. Please note, this is only available BEFORE your scheduled photo op. If you miss the photo op due to being late, there are no refunds. Please visit the photo sales desk BEFORE your scheduled photo op to make an alternative arrangement.

You can also email [email protected] before the event to request changes. Please provide your order number and which photo op you would like to change to. If there is a difference in cost you will be prompted to pay the difference.